InsideOut PR Blog: Ignorance is not bliss - 3 situations where effective crisis communication was not considered
Albert Einstein once said, “Weak people revenge, strong people forgive, and intelligent people ignore.” However, in the realm of customer relations, dismissing their concerns ranks among the least intelligent courses of action. Particularly when substantial monetary debts are involved. From ignorance to unresponsiveness, Isabella Paparo (PR and Influencer Coordinator at InsideOut PR) highlights three situations where crises were handled poorly.